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Privacy Policy

Last updated: 8 February 2026

1. Introduction

EWConcepts ("we", "us", or "our") is committed to protecting your privacy. This Privacy Policy explains how we collect, use, disclose, and safeguard your personal information when you visit our website or engage our services. We process personal data in compliance with the UK General Data Protection Regulation (UK GDPR) and the Data Protection Act 2018.

2. Data Controller

EWConcepts is the data controller for the personal information collected through this website and our services. If you have questions about how we handle your data, you can contact us at hello@ewconcepts.com.

3. Information We Collect

We may collect the following types of personal information:

  • Contact information: Name, email address, phone number, and company name provided through our contact form or direct communication.
  • Project information: Details about your business and project requirements shared during consultations.
  • Technical data: IP address, browser type and version, operating system, and browsing behaviour on our website.
  • Usage data: Pages visited, time spent on pages, and navigation paths collected through analytics tools.

4. How We Use Your Information

We use your personal information to:

  • Respond to enquiries and provide requested services.
  • Prepare proposals, contracts, and project deliverables.
  • Communicate project updates and important information.
  • Process payments and maintain financial records.
  • Improve our website, services, and user experience.
  • Comply with legal obligations.

5. Legal Basis for Processing

We process your personal data on the following legal bases:

  • Consent: Where you have given explicit consent (e.g., subscribing to communications).
  • Contract: Where processing is necessary to fulfil a contract with you or take pre-contractual steps at your request.
  • Legitimate interests: Where processing is necessary for our legitimate business interests, such as improving our services and marketing.
  • Legal obligation: Where we are required to process data by law.

6. Data Sharing

We do not sell your personal information. We may share your data with trusted third-party service providers who assist us in operating our business, including hosting providers, email services, analytics platforms, and payment processors. These providers are bound by data processing agreements and only process data on our instructions.

7. Data Retention

We retain personal data only as long as necessary for the purposes outlined in this policy. Contact form submissions are retained for up to 2 years. Client project data is retained for 6 years after project completion to comply with financial and legal requirements. You may request earlier deletion where no legal obligation requires retention.

8. Your Rights

Under the UK GDPR, you have the right to:

  • Access: Request a copy of the personal data we hold about you.
  • Rectification: Request correction of inaccurate or incomplete data.
  • Erasure: Request deletion of your personal data where there is no compelling reason for continued processing.
  • Restriction: Request restriction of processing in certain circumstances.
  • Portability: Receive your data in a structured, commonly used format.
  • Objection: Object to processing based on legitimate interests or for direct marketing.

To exercise any of these rights, please contact us at hello@ewconcepts.com. We will respond within one month.

9. Data Security

We implement appropriate technical and organisational measures to protect your personal data against unauthorised access, alteration, disclosure, or destruction. These include encrypted connections (SSL/TLS), secure hosting environments, and access controls.

10. International Transfers

Where your data is transferred outside the UK, we ensure appropriate safeguards are in place, such as Standard Contractual Clauses or adequacy decisions, to protect your information.

11. Complaints

If you believe we have not handled your personal data properly, you have the right to lodge a complaint with the Information Commissioner's Office (ICO) at ico.org.uk.

12. Changes to This Policy

We may update this Privacy Policy from time to time. Changes will be posted on this page with an updated revision date. We encourage you to review this policy periodically.